Returns & Exchanges
At Harvey Norman Photos, we strive to ensure your custom home decor and photo prints arrive in perfect condition. If your order is damaged or defective, we offer a comprehensive return policy to ensure your satisfaction.
Contact Customer Support
Email our support team within 14 days of delivery with your order number and clear photos of any damage or quality issues.
Review and Approval
Our quality assurance team will review your claim to verify the defect and provide a Return Authorization Number if a replacement is required.
Secure Packaging
Place the item back in its original protective packaging to prevent further damage during the return transit to our facility.
Replacement or Refund
Once received, we will promptly process a high-quality replacement or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing